Privacy and Data Policy

At Captain Jack we take your privacy seriously. This page explains how we collect, use and protect personal data when you create an account, play games or use our site. We aim to be clear about what information we hold, why we process it and how you can control it.

Types of data we collect

We collect a range of information needed to provide our services and to meet legal and security obligations. Broad categories include personal data, technical data and transactional data.

Personal data

Personal data covers information that identifies you directly - for example your name, date of birth, address, email address, phone number and identification documents used for verification. We also store account details such as username, password (stored securely) and any communication you send us.

Technical data

Technical data includes IP address, device and browser details, operating system, platform, device identifiers and connection logs. We use this data to keep the service running smoothly and to protect accounts from unauthorised access.

Transactional data

Transactional data covers deposit and withdrawal records, payment method details (where required for processing), play history, bets, wins and losses, bonus activity and loyalty points. We retain this information for operational purposes and to comply with financial and anti-fraud checks.

How we use your information

We use data to create and manage your account, process payments, provide customer support, carry out identity checks, detect and prevent fraud, and to meet our legal obligations. We may also use aggregated, non-identifying information for analytics to improve site performance and for internal reporting.

Data protection practices

We protect data using administrative, technical and physical measures. This includes secure transmission protocols (for example TLS), access controls and regular security reviews. Only authorised staff and approved third parties can access personal data on a need-to-know basis.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences and measure performance. Some cookies are essential for account functionality; others are optional and used for analytics or to show relevant content. You can manage cookie settings through your browser or our cookie settings tool.

Information sharing and third parties

We may share personal data with service providers that support our operations - for example payment processors, identity verification services, fraud prevention agencies and hosting providers. We may also disclose data where required by law or to protect our rights. We take steps to ensure third parties process data securely and only for permitted purposes.

User rights

You have rights in relation to your personal data, including the right to access, correct or delete information, restrict or object to processing and, where applicable, request data portability. You can also withdraw consent where processing is based on it. We will respond to valid requests in line with applicable data protection law.

Access, correction and deletion

To access, correct or request deletion of your data, contact our privacy team at [email protected]. We may ask for verification before acting on requests to protect your account. Certain data may be retained where necessary for legal or regulatory reasons.

Changes to this policy

We may update this policy from time to time. When changes are made we will publish the revised policy on site indicating the date of the last update. For questions about our practices or if you need more information about how CaptainJack processes data, contact [email protected].