Captain Jack Casino Responsible Gambling
At Captain Jack we are committed to safer gambling and to keeping play safe and controlled for everyone. We provide clear account controls, guidance and links to specialist support so that you can enjoy online play within limits that suit you. Our approach is simple - protect players, prevent harm and make help easy to access.
Player protection principles
We prioritise player safety by offering tools and checks designed to reduce risk and support informed choices. We respect your right to set limits, take breaks and ask for help. Our teams monitor activity for signs of harm and will act where there is concern, always with the aim of keeping play responsible and manageable.
Activity-control tools
You can control your account activity quickly from your profile or the cashier. Available controls include:
- Deposit limits - daily, weekly and monthly options
- Loss limits - cap the amount you can lose over a set period
- Session reminders - prompts to review play after set time periods
- Temporary time-outs - short breaks from your account (hours or days)
- Self-exclusion - longer-term or permanent account closure on request
Deposit limits
Set daily, weekly or monthly deposit limits to suit your budget. Changes that reduce limits take effect immediately. Requests to increase limits will be subject to a short cooling-off period to encourage considered decisions.
Loss limits
Loss limits let you cap net losses over a chosen time frame. Use these alongside deposit limits to manage volatility and avoid chasing losses. You can change or remove loss limits via your account, although larger increases may require a waiting period.
Time limits and account breaks
If you need a short break, use session timers or a temporary time-out. For longer recovery, choose self-exclusion which restricts access and marketing contact for the duration you select. Account breaks and exclusions are respected immediately and we will not send promotional material during the agreed period.
Self-exclusion
To self-exclude, go to Account Settings or contact our team. We will process your request and close access for the period you choose. If you need assistance with self-exclusion or want to discuss options, contact our support team at [email protected]. CaptainJack will follow up to confirm the exclusion and available next steps.
Signs of problematic behaviour
Watch for these warning signs:
- Increasing deposits or chasing losses
- Neglecting work, family or other commitments
- Borrowing money to fund play
- Difficulty stopping or cutting down despite wanting to
- Hiding gambling activity from others
Practical tips for staying in control
Set realistic limits before you play, use session reminders, only gamble with what you can afford to lose and avoid betting when stressed or under the influence. Regularly review your account activity and adjust limits if needed.
Professional help and support organisations
If gambling is causing harm, contact professional services for confidential help. In the UK, useful resources include GamCare, BeGambleAware and the GAMSTOP self-exclusion scheme. For immediate support or to arrange account controls, contact our team at [email protected].