Need Help? Contact Us
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns or general feedback. We can assist with registration, deposits and withdrawals, KYC and ID checks, bonus queries, payment enquiries and responsible gambling tools. Contact us for prompt help, or use live chat in your account for near-instant support. We aim to respond quickly and treat all enquiries professionally, securely and in line with UK regulations. Payment queries are handled securely by our payments team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat in-account, typical reply within 1 hour) |
| General enquiries | [email protected] (general questions, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner programme enquiries, response within 48 hours) |
| Phone | +44 20 7946 0318 (Mon-Sat, 09:00-20:00) |
| Working hours | 24/7 |
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account username and up-to-date contact details to avoid delays. We aim to reply promptly and may request further information to resolve your enquiry.
Submit Your Inquiry
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple account or payment questions are usually handled quickly via live chat or email, while complex cases - such as KYC reviews or security checks - may take longer depending on their nature. We will keep you updated until the issue is resolved.
Feedback
Got feedback, suggestions or ideas to improve our site? We’d love to hear from you. Send comments, bug reports or feature ideas to [email protected] or use the in-site feedback form. All messages are reviewed carefully and feed into product and UX improvements, so your input helps shape better games, payments and support for everyone. Thanks for taking the time.