General Terms and Conditions

These Terms and Conditions set out the rules that apply to your use of the gaming services we provide at Captain Jack. They explain the relationship between us and you, what we expect from account holders and what you can expect from us. By registering or using the site you accept these terms and any documents they refer to.

Account responsibilities

You are responsible for keeping your account details safe and for all activity that occurs under your login. Do not share your password or allow others to use your account. We may require identity verification and supporting documents before allowing certain actions, including withdrawals, changes to payment methods or account closures. If you suspect unauthorised access contact support immediately.

Eligibility requirements

To open an account you must be at least 18 years old and resident in a jurisdiction where online gambling is permitted. We may refuse registration or close accounts where legal or regulatory restrictions apply. Only one real-money account is permitted per person or household; duplicate accounts may be closed and balances forfeited. You must provide accurate personal information and update us of any changes.

Acceptable platform use

Use the site fairly and lawfully. Prohibited activity includes fraud, money laundering, collusion, the use of automated bots, and attempts to manipulate games or bonus mechanics. We may monitor play for irregular patterns and suspend or close accounts where abuse or malpractice is suspected. Accounts subject to self-exclusion or timeout will not be able to place bets or play until the period ends and any reactivation process is completed.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be available where the offer is shown. In general, bonuses may carry wagering requirements, maximum bet limits while a bonus is active, and game contribution rules that affect how wagering is counted. We reserve the right to withdraw, change or refuse promotions in cases of suspected abuse or error.

Deposits and withdrawals

Available payment methods and minimum or maximum transaction amounts are listed in the cashier. All deposits must be made from accounts in your name. Withdrawals may be subject to verification checks and may be delayed until identity and source-of-funds checks are completed. We may process withdrawals in instalments for large amounts and apply any payment provider limits. Any fees charged by banks or payment providers are the responsibility of the player unless stated otherwise.

Dispute resolution

If you have a dispute you should contact our support team in the first instance. We will aim to resolve queries promptly and in good faith. If a satisfactory outcome is not reached we will provide information about any available independent complaint or mediation processes applicable to your jurisdiction.

Updates to terms and conditions

We may update these terms to reflect changes in law, our services or operational needs. Notice of material changes will be provided on the site or by other reasonable means. Continued use of the service following publication of updated terms constitutes acceptance of those changes. For clarity, CaptainJack will always act in line with these terms while we operate your account.